Director of Service, HVAC

Director of Service - Mechanical Contractor - Westchester, NY

$170,000-$230,000 Base Salary + Benefits

The Director of Service's top priorities are to increase revenue by developing existing business, cultivating new customers, improving the customer experience, improving skills of service technicians and ensuring optimum use of staffing and equipment. The Director of Service will have expertise in scaling business operations, implementing business processes and software, managing and being a P&L leader in the commercial services industry.

Duties include but are not limited to the following: Management

• Manage division's P&L and KPIs

• Develop recurring operational reports and divisional budget

• Effective supervision of Service division staff

• Manage Service division's inventory (materials, parts and supplies) and vehicles

Sales

• Serve as primary contact for certain customers

• Identify bid opportunities, prepare bid packages, and approve estimates for jobs

• Develop additional business opportunities and improve our proposals closing rate

• Contract management (service contracts and large repair contracts)

• Leverage relationships across the company to cross-sell products and services

• Manage credit exposure and collections

Business Processes

• ERP and Service software implementation and optimization

• Efficient scheduling of division resources including but not limited to personnel, equipment, vehicles and materials

Skill development

• Staffing of technicians and supervisors

• Employee development and training

Customer Experience

• Define and optimize the customer experience (including Axxon)

Safety and Quality

• Ensure safe work environment

• Coordinate safety training programs for technicians and laborers

• Oversee routine inspections of equipment (i.e. trucks, safety equipment, uniforms and tools) to ensure that company policies and regulatory requirements are being enforced

The above salary range represents Cobalt's good faith and reasonable estimate of the possible base compensation range when posting. In addition, it is one part of the total rewards package this client provides for employees.

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