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Technical Account Manager

Ref: JN -012019-64697
Salary
GBP30000.00 - GBP45000.00 per annum
Location
UK, Buckinghamshire
Sector
Accounting, Systems Implementation
Date
21st January 2019
Job Type
Permanent

Technical Account Manager

£30,000 - £45,000

Permanent Full-Time

Buckinghamshire

Our client, a leading Global Software House, is looking for a Technical Account Manager to join their growing client support team. This role involves supporting and liaising with clients and end-users, as well as working alongside the system implementation team.

Key Responsibilities:

  • You will be responsible for being the main point of contact for all clients in your portfolio, with the aim of strengthening relationships and building rapport with key client contacts.
  • You will provide support and account management to clients, including but not limited to addressing and prioritising queries and issues.
  • You will be required to identify the cause of queries received and create a resolution plan.
  • Identifying non-support queries and escalating to appropriate teams within the business.
  • Managing the client expectations and seeing queries through from start to finish.
  • Facilitating hand-over of large projects from system implementation team.

Key Person Specification:

  • The successful candidate will be customer-focused with the ability to work in a fast-paced, high pressure/high reward environment.
  • Excellent communicator and professional telephone manner.
  • Knowledge of accounts payable and accounts receivable processes.
  • Financial accounts knowledge is essential, preferably from Real Estate or Property Management.
  • Ability to interrogate databases using Structured Query Language in SQL Server environments.
  • You will hold a distinct advantage if you have knowledge of Yardi Voyager or a similar product.

If you feel this role is of interest to you, please apply online or email Andrew at: aseng@cobaltrecruitment.com

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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