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Accommodation Coordinator

Ref: JN -062018-61405
GBP23000 - GBP26000.00 per annum
UK, London
HR & Business Support, Business Support
17th June 2018
Job Type

Student Accommodation Coordinator



10-7 or 9-6 shift patterns Mon-Sat alternating

Our client is a dynamic, international, fully integrated property investment and management group with $6BN of assets under management. The group has three FCA regulated real estate opportunity funds, which it also manages and advises. The funds contain a growing portfolio of properties in the hospitality and residential sectors in the UK and Europe.

A position has arisen for a Student Accommodation Coordinator to join the team based at their Hammersmith site. This person will be responsible for;

  • Customer Support
  • Providing 'front of house' services at the property as required
  • Provide effective monitoring and management of residents including arrears, behaviour issues, maintenance and damage Provide a decisive and effective response to customer complaints and arbitrate tenant disputes to effective resolution following the core operating procedures
  • Ensure compliance, security and integrity of customer data
  • Receive and process front office payments and invoices
  • Complete customer check-ins/outs and other resident processes in a timely and accurate manner in line with the core operating procedures
  • Exercise initiative in providing excellent customer service, liaising effectively with Managers and other Colleagues Sales Activity
  • Co-ordinate with Managers on property merchandising and marketing collateral within the city i.e. Show flats, exterior banners, site hoardings, reception areas, social media etc
  • To implement and support the companies branded marketing campaigns

Key Experience Required;

  • Experience in business to customer sales
  • Customer service experience
  • Student accommodation experience

To apply for this position today please click on the link below or email

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