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Customer Services Assistant

Ref: JN -012019-64624
Salary
GBP20000.00 - GBP25000.00 per annum
Location
UK, London
Sector
HR & Business Support, Business Support
Date
8th March 2019
Job Type
Permanent

A large property management organisation is looking for a Customer Services Assistant to respond to all email and phone enquiries from tenants and landlords.


Duties include:

 First point of contact for all our customers

 To handle customers across different platforms, mainly email and phone.

 To ensure customers queries are answered with the aim of a first-time resolution

 To ensure that queries are responded to within our agreed response time

 To ensure the best Customer Care experience is given to all customers

 To achieve KPIs whilst maintaining excellent quality

 To identify complaints and resolve them at first point of contact.

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