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Lettings Administrator - Manchester

Ref: JN -082018-62495
Up to GBP18000.00 per annum
UK, North West
HR & Business Support, Business Support
20th August 2018
Job Type

Lettings Administrator

Full time, Permanent

Based Manchester City Centre

The Lettings Administrator plays an important role in the successful operation of a residential rental building under our client's management. In order to meet the service requirements of the residents, the Lettings Administrator needs to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain the same level of service as the Resident Manager in their absence and focus on direct let opportunities. A positive attitude towards a changing and fast based environment is essential. As a floating lettings administrator the right person needs to be enthusiastic, engaged and friendly with customers.

The main duties are as follows:

  • Conducting viewings to prospective tenants
  • Responding to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
  • Updating of weekly social media letting platforms (e.g. Rightmove, Zoopla, On the Move etc.)
  • Processing resident applications including completion of background and credit checks
  • Assisting with deposit protection scheme set up and releases
  • Assisting with preparation of check-in and check-out reports
  • Assisting with move in / move out customer journey procedures
  • Assisting with the collection of rents, ensure collection and deposit on a timely basis
  • Utilising Yardi property management system to record various transactions as required
  • Utilising property management software to record transactions and run various operating reports
  • Assisting with market surveys / competitor analyse and "open houses"

The ideal candidate will possess the below:

  • Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs
  • Ensure resident issues and service requests are addressed within 24 hours
  • Promote a neighbourly and community atmosphere
  • Undertake programs to recognise long term residents
  • Seek ways to exceed service expectations of residents

If this is the role for you then please apply on with your most recent CV or call Amy Mottershead to apply for more information on 0161 711 0602.

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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