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Day Concierge

Ref: JN -022019-64955
UK, London
Property & Real Estate, Concierge
7th February 2019
Job Type

An exciting Day Concierge opportunity has become available in a South West London in a luxury, high-end residential development with a Thames-side setting. This development consists of a just over 200 high-end apartments, spread over three buildings. Two of the buildings are now complete with the third and final phase due to be completed summer 2019.

Our client is looking for highly professional individuals, who are focused and take great pride in working in the premium customer service industry. The Concierge team is required to have a positive attitude, with a proactive approach to duties within the new development.

Key responsibilities:

- Being the first point of call for residents and guests enquiries

- Building key management

- Meeting and greeting Residents, Visitors and Suppliers

- Organising deliveries, handling mail and dealing with couriers

- Building professional relationships with residents

- Diary management

- Briefing contractors and resident staff of fire assembly points, in house rule and regulations

- Efficiently managing the flow in the lobby including general inspection and assuring immaculate standards throughout

- Recommendations for resident enquiries - flowers, mail posting/collection, shoe repair, alteration, personal trainers, child minders

- Comply with all H&S requirements

- Maintaining and updating disclaimers at the residence

Skills and Experience:

- Significant experience gained within a similar 5* customer service role

- Previous experience of delivering excellent customer service

- Excellent written and verbal communication skills

- Warm, friendly, personable approach with a can do attitude

- Good understanding of Health and Safety processes

- Astute with computers and knowledge of Windows basic systems and the eagerness to learn the company operating system

This is a permanent contract.

Working Hours:

Day Concierge - 4 on 4 off rota - 8 am - 8 pm

Parking space provided

Salary £21,000pa

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