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Home-Based Residential Property Manager

Ref: JN -072019-67269
UK, North West
Property & Real Estate, Residential
9th July 2019
Job Type

Home-Based Residential Property Manager

Portfolio based North-West (Manchester, Liverpool, Cheshire)

Salary DOE

Hours 9am-5:30pm, Monday to Friday

My client, a family-owned and run business, are looking for a Property Manager to oversee their North-West portfolio. As a business they manage some 6,000 units across the UK and due to a recent acquisition they are now on the lookout for experienced and exceptional people to join their expanding team. They are headquartered in London and so this role will be home/site based.

The Role

You will be the Property Manager to the Residential Blocks/Commercial Properties within your dedicated portfolio. You will provide a cost effective, efficient, customer focused service whilst maintaining client retention.


  • Keep up to date with legislation and demonstrate an awareness of approaching changes and major case law. Pre-empt legislative issues which may affect the properties under your control ensuring that team members share the knowledge
  • Be able to read and understand leases from many perspectives and foresee likely issues arising from individual leases. Ensure any direct reports understand a lease, coaching and mentoring where necessary
  • Day to day management of your property portfolio, proactively developing service levels across the portfolio to exceed client expectations, advising client of management set-up
  • Respond to all correspondence within a suitable time period as per the SLA
  • Ensure that team members demonstrate and apply an understanding of all the agreements in place including legislation and codes of practice
  • You should regularly visit the properties in your portfolio and to carry out a thorough site inspection on each
  • Carry out viewings on commercial or residential properties instructed on, to let on behalf of the clients
  • Follow up all visits with a site inspection report
  • Always make sure residents are aware of a visit, so it will allow them to talk to you if necessary and promote your regular visits
  • To keep up-to-date with best practice it is recommended that you study the Landlord and Tenant Acts 1985 and 1987, particularly S20 and L&T 1985, the Commonhold and Leasehold Reform Act 2002, and documents from ARMA, IRPM, IOSH etc.
  • Ensure only approved contractors are instructed. Regularly monitor service delivery of contractors. No orders to contractors outside statutory limits unless consultation procedures followed
  • Regularly liaise with the Insurance Administrator to ensure you are aware of any claims, and ensure claims are dealt with in a timely manner
  • While carrying out site inspections, identify any potential insurance risks across your portfolio
  • Work together with Credit Control and Purchase Ledger departments on queries and always have an understanding of the accounting process entailed when chasing debt or paying contractors
  • Personal Work Planning and Time Management
  • Introduce innovative ways to improve and to anticipate and alleviate potential problems. Put measures in place to prevent problems recurring and ensure speedy progress and problem resolution
  • Attend regular meetings to update team and encourage other team members to contribute
  • Constantly review record keeping procedures for self and team, implementing changes as required
  • Ensure that accurate and timely records are kept i.e. work orders, visit reports, holiday notes etc.


  • IRPM qualifications are desirable but not essential
  • Experience of block management is ESSENTIAL
  • Driving Licence is ESSENTIAL
  • Excellent communication skills and customer service ethic
  • Being able to communicate with all relevant parties in an understandable and professional manner
  • Problem solving and creativity
  • Decision making
  • Leadership
  • Ability to manage own time and work autonomously
  • High levels of organisation and a methodical approach

Salary is dependent on experience and the package will include car allowance, a company laptop and mobile phone, and support through relevant, industry qualifications.

We anticipate a high number of applications for this role so please stand out from the crowd by sending supporting statement of why you would be the perfect candidate for this position.

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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