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Property and Estate Manager

Ref: JN -052019-66482
Salary
GBP25000.00 - GBP30000.00 per annum + industry qualifications, progression
Location
UK, North West
Sector
Property & Real Estate, Residential
Date
21st June 2019
Job Type
Permanent

Property and Estate Manager

Based Chorley

Salary up to £30,000 (DOE)

The Property and Estate Manager is responsible for providing a cost effective, efficient and customer focused service to one of the largest portfolios of house/estate schemes in the UK. This is on normal property management role and requires an adaptable individual with exceptional customer service, planning, organisational and stakeholder management skills. Experience with building strong relationships with clients, and any experience with community events, would also be highly beneficial.

Duties

  • Primary responsibility for delivery of property management services
  • To undertake client care and liaison
  • To co-ordinate the work of accounts and property management to ensure service delivery
  • To ensure that all work carried out is in accordance with RICS code of conduct, ARMA, IRPM and any other governing bodies within the industry

Skills

Legislation

  • Possess an awareness of all associated legislation and keep abreast of any changes and how they might have an impact on working procedures
  • Ensure teams are compliant with legislation to protect clients and the business

Lease Management

  • Interpretation of the lease is key; ensure the team are working within the terms of the lease at all times
  • Administer licenses and consents for consignments, sub-lets and alterations
  • Notify the client of covenant breaches

Insurance

  • Ensure that the insurance provided is adequate and appropriate for the property
  • Be aware of any claims and ensure they are being dealt with promptly
  • Where possible use internal businesses to provide the insurance cover whilst ensuring it is the best product for the client
  • Identify and advise insurers of any material change to risk

Finance

  • Have a good understanding of the accounts required and the accounting processes
  • Produce annual budgets for the portfolio and agree with clients
  • Regularly review the financial position of each property in particular expenditure vs. budget etc
  • Ensure that accounts are delivered on time and within the timescales set out by legislation. (Liaise with accounts to ensure delivery)
  • Work with Credit control to ensure outstanding monies are collected

Finance

  • Have a good understanding of the accounts required and the accounting processes
  • Produce annual budgets for the portfolio and agree with clients
  • Regularly review the financial position of each property in particular expenditure vs. budget etc
  • Ensure that accounts are delivered on time and within the timescales set out by legislation (liaise with accounts to ensure delivery)
  • Work with Credit control to ensure outstanding monies are collected

Maintenance

  • Ensure maintenance is identified and carried out as promptly as possible to cut down risk of further damage
  • Proactively liaise with the client to approve work
  • Use only approved contractors, which are authorised
  • Ensure all consultation procedures are followed
  • Review lease requirements for major works
  • Take responsibility for appointing a building surveyor and ensure section 20 notices are served and a major works programme is in place

Health & Safety

  • Undertake basic risk assessment
  • Review H&S reports and ensure actions are dealt with
  • When required liaise with health and safety consultations to ensure compliance

Staff

  • Supervise and provide line management support for on-site staff
  • Arrange recruitment and training for staff
  • Ensure compliance with on-site staff manuals
  • Arrange appraisals and salary reviews
  • Deal with any employee relations issues seeking professional advise when needed

Customer Service

Clients and Retention

  • Undertake regular reviews with clients
  • Ensure availability for statutory meetings (AGMs)
  • Ensure customer complaints are dealt with efficiently and via the company complaints procedure
  • Ensure customer service standards are met at all times to retain clients
  • Identify risk areas where we could lose the client
  • Put an action plan in place to retain the client

Day to Day

  • Ensure that a high level of service is available at all times
  • Ensure emails and calls are responded to within 24 hours time. (Or send holding letters to allow more time)
  • Strive to exceed customer expectations at all times
  • Seek to identify areas where customer service can be improved
  • Liaise with other departments to ensure standards are met at all times

Service Levels

  • Ensure that all internal and external service levels are being adhered to and any potential problems with these are communicated at the earliest opportunity

Personal Skills

Communication

  • Ensure politeness and courtesy at all times to colleagues and clients
  • Be able to communicate verbally in a clear, concise and business like way to the audience
  • Ensure all written communications are presented in a professional manner ensuring grammar, spelling and format are appropriate for the recipient and purpose

Problem Solving

Decision Making

Self Awareness

  • Assess personal performance and attributes, actively seeking support to meet development needs and demonstrate an awareness of personal impact on others

We anticipate a high volume of applications for this role, so please apply with your CV and a short paragraph on why you believe you are suitable for the position.

Cobalt Recruitment London is acting as an Employment Agency in relation to this vacancy.

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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