Property and Facilities Manager (Build to Rent)

Property and Facilities Manager (Build to Rent)

Based Manchester

My client is one of the fastest growing residential property management companies in the UK, with a focus on providing an outstanding resident experience. An exciting opportunity has arisen to support the General Manager in a site-based position at a brand new Build to Rent (BTR) development in Manchester city centre.

The Role

The successful applicant will manage the Health and Safety compliance of a market-leading development. The role will involve supporting and guiding the on-site team, along with external contractors, to deliver outstanding levels of customer service.

Property Management

• Ensure customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, SLA's and regulatory requirements
• Plan, execute and support delivery of all aspects of the Property Management Schedule (PMS)
• Delivery of planned and cyclical maintenance
• Work proactively to identify quality and cost effective contractors and third parties
• Maintain oversight of all works and services
• Ensure sites are properly resourced and serviced at all times
• To fully support the on-site Cleaning Assistant, ensuring they are properly briefed to manage works. Maintain an awareness of reactive issues so workload is manageable
• Provide guidance and assistance to residents. Deal effectively with complaints
• Proactively deal with maintenance/cleaning problems identified; site inspections
• Ensure total compliance
• Manage utility renewals, insurance claims and renewals, H&S reports
• Ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated financial administration

H&S

• Ensure there is a fitting approach to risk assessments and method statements
• Keep all legal documentation available at all times
• Outline safe operational procedures which identify and take account of all relevant hazards
• Oversee and review Health and Safety audits and appropriate follow-through, to ensure policies and procedures are being properly implemented and a safe environment is provided for residents and staff
• Oversee the delivery of all annual testing and training to ensure total compliance

People

• Promote development through performance reviews, objective setting, 1-1's, team meets
• Manage disputes on works, customer complaints, resolve service issues with third parties
• Provide and present performance and relevant business reports as required by the Head of BTR
• To provide, as required, out of hours support for cleaning operations
• To manage and coordinate contractors when needed and assist the Cleaning Assistant with onsite works when required
• Coordinate, instruct and allow access for services to the development, such as refuse collection, deliveries, repairs and maintenance and utility companies
• Ensure the site is properly resourced and serviced at all times

Requirements

• Communication skills
• Negotiation skills and dealing with difficult situations, conflict management
• People management skills and the ability to achieve great results; coaching skills
• Proficient in the use of Microsoft Office packages; willingness to work with a new computer database/system
• Organisational skills and time management
• A true team player
• Financial management skills; budget management experience
• Knowledge of Health and Safety and Environmental Legislation essential
• IRPM, IOSH, NEBOSH qualifications highly desirable
• Experience of managing a team successfully essential
• Customer service is at the heart of this company and will be a requirement for this role

We expect a high number of applications for this role so to stand out from the crowd, please include a short paragraph on why you are suitable for the role.