Property and Facilities Manager (Build to Rent)
- Salary
- GBP30000.00 - GBP35000.00 per annum
- Location
- UK, North West
- Sector
- Property & Real Estate, Residential
- Date
- 20th November 2019
- Job Type
- Permanent
Property and Facilities Manager (Build to Rent)
Based Manchester
My client is one of the fastest growing residential property management companies in the UK, with a focus on providing an outstanding resident experience. An exciting opportunity has arisen to support the General Manager in a site-based position at a brand new Build to Rent (BTR) development in Manchester city centre.
The Role
The successful applicant will manage the Health and Safety compliance of a market-leading development. The role will involve supporting and guiding the on-site team, along with external contractors, to deliver outstanding levels of customer service.
Property Management
- Ensure customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, SLA's and regulatory requirements
- Plan, execute and support delivery of all aspects of the Property Management Schedule (PMS)
- Delivery of planned and cyclical maintenance
- Work proactively to identify quality and cost effective contractors and third parties
- Maintain oversight of all works and services
- Ensure sites are properly resourced and serviced at all times
- To fully support the on-site Cleaning Assistant, ensuring they are properly briefed to manage works. Maintain an awareness of reactive issues so workload is manageable
- Provide guidance and assistance to residents. Deal effectively with complaints
- Proactively deal with maintenance/cleaning problems identified; site inspections
- Ensure total compliance
- Manage utility renewals, insurance claims and renewals, H&S reports
- Ensure works and all services are delivered against budget, managing purchase orders, invoices, contracts and any associated financial administration
H&S
- Ensure there is a fitting approach to risk assessments and method statements
- Keep all legal documentation available at all times
- Outline safe operational procedures which identify and take account of all relevant hazards
- Oversee and review Health and Safety audits and appropriate follow-through, to ensure policies and procedures are being properly implemented and a safe environment is provided for residents and staff
- Oversee the delivery of all annual testing and training to ensure total compliance
People
- Promote development through performance reviews, objective setting, 1-1's, team meets
- Manage disputes on works, customer complaints, resolve service issues with third parties
- Provide and present performance and relevant business reports as required by the Head of BTR
- To provide, as required, out of hours support for cleaning operations
- To manage and coordinate contractors when needed and assist the Cleaning Assistant with onsite works when required
- Coordinate, instruct and allow access for services to the development, such as refuse collection, deliveries, repairs and maintenance and utility companies
- Ensure the site is properly resourced and serviced at all times
Requirements
- Communication skills
- Negotiation skills and dealing with difficult situations, conflict management
- People management skills and the ability to achieve great results; coaching skills
- Proficient in the use of Microsoft Office packages; willingness to work with a new computer database/system
- Organisational skills and time management
- A true team player
- Financial management skills; budget management experience
- Knowledge of Health and Safety and Environmental Legislation essential
- IRPM, IOSH, NEBOSH qualifications highly desirable
- Experience of managing a team successfully essential
- Customer service is at the heart of this company and will be a requirement for this role
We expect a high number of applications for this role so to stand out from the crowd, please include a short paragraph on why you are suitable for the role.