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Property and Facilities Manager

Ref: JN -102018-63367
Salary
GBP25000.00 - GBP30000.00 per annum
Location
UK, South West & Wales
Sector
Property & Real Estate, Residential
Date
12th October 2018
Job Type
Permanent

Property and Facilities Manager

Based Bath

Salary £25,000 to £30,000 DOE

My client is one of the best and fastest growing property companies in the UK. Having successfully delivered a new concept of stylish apartments for rent in Manchester, they are next delivering a scheme in Bath featuring great additional services at no extra costs. Their developments are more than just a home, they are communities where people can get to know their neighbours by partaking in many of the residents' events. They are looking for the best people to help achieve their vision. If you are passionate, enthusiastic and driven then join the rental revolution!

The Role

To manage H&S compliance of a market leading build to rent scheme. Working with the Resident Services Manager to support and guide the on-site team, along with external contractors to deliver outstanding levels of customer service, you will be located on-site at the development.

Responsibilities

Property Management

  • To ensure our customers and their properties are cared for and maintained to the highest possible standards, in line with budgets, service level agreements and regulatory requirements
  • To plan, execute and support delivery of all aspects of the Property Management Schedule (PMS), ensuring that key timescales are fully met
  • To oversee delivery of planned and cyclical maintenance, determining the best contractors and suppliers
  • To work proactively to identify quality and cost-effective new contractors and third parties to ensure future works and customer needs are properly catered for
  • To ensure sites are properly resourced and serviced at all times, with any absences catered for in a cost-effective manner
  • To fully support the on site Cleaning and Maintenance Assistant, ensuring they are properly briefed to manage works. Equally, to maintain an awareness of reactive issues so workload is manageable and prioritised
  • To provide assistance to residents in a willing and friendly manner to ensure that the highest levels of customer care and service are maintained at all times. To deal effectively with complaints and remain courteous at all times
  • To pro-actively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections
  • To ensure resident/contractor/landlord compliance with statutory and contractual obligations
  • To manage key processes such as utility renewals, insurance claims and renewals, H&S reports and accompanying actions
  • To ensure all sites meet standards and comply with key regulations, including RICs, ARMA-Q and H&S

Health and Safety

  • To ensure there is a fitting approach to risk assessments and method statements
  • To keep all legal documentation in a presentable fashion and available at all times
  • To outline safe operational procedures which identify and take account of all relevant hazards, recommending and implementing necessary changes to working practices as required
  • To oversee and review Health and Safety audits and appropriate follow-through, to ensure policies and procedures are being properly implemented and a safe environment is provided for residents and staff and keep track record up to date
  • To oversee the delivery of all annual testing and training for our people to ensure total compliance, maintaining robust records

People Management

  • To promote peak performance through proper objective setting, one to one's, personal development, team meetings and performance reviews
  • To manage and support the team with any issues or changes they may experience, such as sickness absence, maternity or poor performance
  • To ensure all policies and processes are adhered to and regulations respected, with accurate and timely work delivered by you and members of your team
  • To identify and meet individual learning needs, acting as coach and mentor as required
  • To oversee contractors and manage disputes on works, customer complaints and resolve any service issues with third parties, in line with escalation procedures
  • To provide, as required, out of hours support for cleaning operations
  • To manage and coordinate contractors when needed and assist the Cleaning and Maintenance Assistant with on site works when required
  • To coordinate, instruct and allow access for services to the development, such as refuse collection, deliveries, repairs and maintenance and utility companies

Critical Skills Required

  • Communication skills - both verbal and written
  • Customer service, including negotiation skills and dealing with difficult situations
  • Proficient in the use of Microsoft office packages
  • Organisation skills and time management, with a close attention to detail
  • Effective planning, prioritising and decision-making skills
  • Coaching and feedback skills
  • Financial management skills
  • Conflict management and resolution skills, so as to manage escalated disputes

Critical Knowledge Required

Health and Safety and Environmental Legislation - proficient with current Health, Safety and Environment legislation and practice.

Personal Profile

Qualifications required: Good basic standard of education

Desirable: IRPM foundation level (or willingness to work towards); Health and Safety qualification.

Experience required: People management; customer service; calm under pressure

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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