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Property Manager

Ref: JN -072018-61813
GBP32000.00 - GBP35000.00 per annum
UK, North West
Property & Real Estate, Property Management
10th July 2018
Job Type

Property/Resident Services Manager
Based Manchester
Monday to Sunday (Saturdays on rotation)

My client, a leading privately owned investment and management company, is looking for a Property Manager for its high-end PRS residential development in Manchester.

The Role

To provide critical, hands-on leadership in a residential rental building. Responsible for the overall performance of the rental units by maximising profitability and maintaining brand standards within established operational and budgetary objectives. This includes effective marketing and leasing, efficient administration, expense control, income maximisation, daily management and training of support staff and always excellent customer service. Responsible for fostering and maintaining a friendly and professional environment for residents, prospects, service providers and contractors.


Business Development and Marketing

  • Conduct monthly market surveys and have a thorough understanding of competition and current market conditions
  • Hold 'open houses' and undertake external business development activities
  • Ensure the marketing & leasing strategy are followed
  • Recommend rental rates to Head of Operations for available units and lease renewals
  • Actively promote various referral programs

Lettings and Administrative

  • Conduct viewings to prospective residents
  • Monitor performance of lettings agents and ensure they represent the brand and the product
  • Ensure all lettings enquiries are attended to in a timely manner and to company standards
  • Support the Head of Operations in creating and communicating targets for lettings activities, act as a role model and maintain energy and commitment within the team to achieve success
  • Ensure the product is always shown in the best possible way and all team members are true ambassadors of the brand
  • Manage and lead the referencing process including completion of background and credit checks and communication
  • Ensure all customer profiles, applications, contracts, reference documents are correctly filed and saved on the company system and accordingly to the operational procedures
  • Ensure rents are collected and deposited on a timely basis
  • Negotiate tenancy renewals in conjunction with established targets
  • Utilise property management software to record transactions and run various operating reports

Customer Service

  • Providing exceptional service to residents and customers - be at the heart of the building
  • Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs
  • Organise, promote, and conduct resident events
  • Ensure resident issues and service requests are addressed within 24 hours
  • Promote a neighbourly and community atmosphere
  • Undertake programs to recognise long-term residents
  • Seek ways every day to exceed the service expectations of residents

Team Management

  • Inspire and motivate the team to engage and commit to overall business plan and company's vision and values
  • Support new members of the team, providing a warm welcome and supporting their development by answering questions and offering guidance
  • Interview candidates and provide hiring recommendations to the Head of Operations
  • Attend and constructively contribute to team meetings, sharing knowledge, developing and supporting new ideas and improved processes
  • Foster an environment to encourage continuous staff development and a strong customer service attitude
  • Establish and monitor work schedules of staff in accordance with company guidelines and to meet high turnover periods
  • Manage staff including resolving conflicts and handling disciplinary action
  • Thorough understanding of annual budgets and operating and capital plans
  • Contribute to and support the growth of the team culture, working in line with the brand values and encouraging others to do the same

Protect and Nurture Asset

  • Comply with regular fire safety and H&S standards
  • Manage and record scheduled flat inspections
  • Day to day assistance in the management of reactive maintenance
  • Adhere to business operating processes, systems and standards
  • Assist with the upkeep of the general cleanliness and appearance of the property
  • Manage flat turnarounds at the end of the month

Key Values

Committed, Energetic, Driven, Consistent, Responsible, Professional, Focused.

Experience and Requirements

  • Solid experience in residential property management or related business (hotels, student accommodations, service apartments etc)
  • Proven track records of assisting in the management of P&Ls
  • Proven track records in delivering strong results against sales targets
  • Excellent customer service skills
  • Demonstrable experience of effective communication both orally and in writing
  • Intermediate skills in the use of business operating systems including Microsoft Office
  • Ability to work weekends and public holidays
  • ARLA (desirable)

Looking to interview ASAP for the right candidates.

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