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Regional Operations Manager

Ref: JN -112019-68817
GBP28000 - GBP32000 per annum + benefits
UK, North East & Yorkshire
Property & Real Estate, Residential
8th November 2019
Job Type

Regional Operations Manager

Based Sheffield

Salary up to £32,000

My client was established to exclusively manage a UK residential property portfolio on behalf of the wider business' private investment funds. The focus is on delivering an exceptional experience to residents living in the quality, yet affordable, homes. This is an exciting time to join the business, which is currently expanding across the UK.

The Role

You will support the National Operations Director with the management of the Yorkshire portfolio, ensuring full compliance of all properties, whilst being a brand ambassador and delivering exceptional customer service to the residents.


  • Overall responsibility for the management of the Yorkshire portfolio
  • Prepare and manage building budgets for all sites within the Yorkshire portfolio
  • Identify and propose property improvement plans and budget
  • Produce a weekly marketing report for the National Operations Director outlining number of enquiries, conversion rates and feedback
  • Management of the Assistant Property Manager and Building Services team
  • Conduct six weekly one to one meetings with the team, document and review any agreed actions
  • Conduct monthly building inspections, document findings and organise any works required
  • Continually explore and suggest additional revenue streams for the business
  • Oversee and audit all new tenancy files to ensure they are compliant
  • Work to and strive to exceed monthly occupancy targets in line with KPI's
  • Review and monitor all market activity and identify/ execute rent increases where possible
  • List all available properties as required ensuring voids are minimised
  • Ensure marketing is maximised across the web including listing on Rightmove and other sites agreed
  • Manage relationships with third party contractors and agents ensuring they are working within our agreed service level agreements
  • Create and manage personal development plans for the team, identifying support and training needs
  • Ensure completion of twelve hours continuous personal development per year in areas relating to the role - document on company training and development tracker
  • Conduct viewings as required
  • Manage arrears process and progress to legal as required ensuring relevant notices are served and comprehensive notes are documented
  • Sign off all building expenditure
  • Sign off all deposit releases
  • Carry out any ad-hoc duties as requested by the National Operations Director
  • Ensure full building compliance across the Yorkshire portfolio
  • Ensure all regulatory requirements are met
  • Ensure the team are following processes and procedures at all times
  • Provide cover to other areas of the business as required
  • Adhere to all company policies at all times

Critical Skills Required

  • Excellent oral and written communication skills
  • Excellent telephone manner
  • A confident self-starter
  • A team player, yet the ability to work alone and on own initiative
  • Rapport building and people skills
  • Ability to work towards targets, objectives and strict timescales
  • Previous management experience essential

Critical Knowledge Required

  • A strong knowledge of current lettings regulations and legislative acts
  • A strong knowledge of lettings and property management processes and procedures

Personal Profile

  • Minimum of five GSCE's grades A-C including mathematics and English
  • Technical Award in Residential Lettings & Property Management or similar
  • Previous lettings experience essential
  • Yardi experience an advantage
  • At least two years experience of working in a similar role
  • Hardworking, passionate and effective
  • Travel to other regions may be required from time to time

In return for hard work the company offers competitive benefits including car allowance, a bonus scheme and 25 days' annual leave.

We anticipate high demand for this position and so please stand out from the crowd by sending a brief summary of why you believe you are suitable.

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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