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Resident Services Associate/Concierge (Nights)

Ref: JN -122018-64216
UK, South West & Wales
Property & Real Estate, Residential
6th December 2018
Job Type

Resident Services Associate/Concierge (Nights)

Based Bristol

Salary DOE

Nights, 12 hour shifts, 4 nights on 4 nights off (e.g. 6:30pm to 6:30am)

An exciting position with one of the UK's largest landlords has become available for a brand new development in Bristol. The company have won several awards (including Property Company of the Year) and have gone from strength to strength with a real focus on high-end residential rental apartments. They are proud of what they do, how well they do it and of the people that work for them. This is an opportunity to be part of the project from the launch. The role will involve much face to face resident interaction, building a good relationship and rapport with customers ensuring they feel welcome, safe and at home. Other duties will include conducting customers viewings and tours where required, logging receipt and collection of customer parcels, key management, and building security and resident administration in line with GDPR.

The Role

Contribute to an exceptional resident experience through the provision of a first class customer service. You will often be the main regular point of contact for our residents and therefore our expectation is that you are always polite, approachable, highly motivated and professional.

  • Work as part of a team, supporting and respecting other team members to deliver an exceptional customer experience.
  • Communicate professionally with customers, contractors and colleagues, demonstrating a clear understanding of the issue and using initiative to respond accordingly.
  • Act as first point of contact for customer service issues, including complaints, welfare, repair requests and allocation of issues in accordance with company procedures.
  • Embed customer involvement by involving and consulting customer to find ways to shape, improve and deliver services to meet their needs.
  • Actively promote the development (and company properties) to prospective customers, conducting viewings and providing accurate site information, ensuring contact details are retained and progressed as necessary, whilst complying with GDPR.
  • Manage and maintain relevant administration and reporting systems to produce statistical reporting.
  • Receive customers post and deliveries.
  • Comply with Health and Safety working practice.
  • Respond to emergencies, both during and out of hours in a professional and diligent manner.

Experience and Qualifications

  • A reasonable level of general education educated to O' Level / GCSE level or equivalent with demonstrable written and numerical skills is desirable.
  • Awareness of H&S requirements on site.
  • Continually strives to improve knowledge, skills and abilities to produce the best results.
  • Helpful, friendly personality with effective communication skills.
  • Behave in a professional, courteous and helpful manner towards colleagues and residents at all times.
  • Be a positive advocate for change, highlighting and implementing business improvement initiatives.
  • Adopt a team work approach.
  • A flexible approach to work.
  • Positive attitude and ability to work with little supervision.
  • Smart and presentable in appearance.
  • Continually strives to improve knowledge, skills and abilities to produce the best results.
  • Competent in Microsoft Word, Excel and Outlook.
  • Strong proven record of providing excellent customer service in a customer facing role.
  • Previous experience in residential property management sector is desirable.
  • Knowledge of other languages may be an advantage.
  • Demonstrable ability to implement H&S on site when required.
  • A hospitality background would absolutely be considered.

Apply with your CV and a brief paragraph on why you believe you are suitable for the role.

If this role is not of interest, please feel free to register with your cv so you can be considered for any roles as soon as they become available. Alternatively, you can also register for job alerts via email.

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