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Technical Account Manager

Ref: JN -062019-66994
Salary
GBP25000.00 - GBP35000.00 per annum
Location
UK, Buckinghamshire
Sector
Property & Real Estate, IT & Systems
Date
19th June 2019
Job Type
Permanent

Technical Account Manager

Permanent

£25,000 - £35,000

Milton Keynes

A new and exciting opportunity has become available at a leading global provider of software solutions for the real estate industry. This is an excellent opportunity to gain exposure to a company known globally for using a combination of responsiveness and technical innovation to set a high standard for real estate software solutions.

My Client is seeking a Technical Account Manager to provide support and account management to their clients. Reporting to the Team Lead, this role will be responsible for receiving, processing, and responding to client queries in a fast-paced, team-oriented working environment.

Key Responsibilities

  • You will be responsible for the prioritisation of queries received from clients, subsequent identification of solutions, and management of solutions for those queries.
  • You will continually update clients regarding the status of their queries.
  • Maintain a support log by recording all actions, solutions, and insights gathered from the resolutions of client queries.
  • Communicate issues identified in everyday activities to management.
  • Identify non-support queries from clients and refer them to the appropriate areas of the business.

Key Person Specifications

  • The successful candidate will demonstrate sound knowledge of financial accounts (accounts payable, accounts receivable, etc.) and ideally possess experience in the Real Estate/Property sector.
  • Experience in utilising SQL to analyse databases is key.
  • Proven problem solving and time management skills, as well as experience working in a high-pressure environment.
  • Excellent communication skills with a customer-focused attitude.
  • You will hold a distinct advantage if you have working knowledge of Yardi Voyager or a similar property management system.

If you feel this role is of interest to you, please apply online or email Andrew at aseng@cobaltrecruitment.com

Cobalt Recruitment London is acting as an Employment Agency in relation to this vacancy.

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