General Manager - Philadelphia

Job Title: General Manager

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Location: Philadelphia, PA

Our client is a prestigious and renowned real estate company specializing in the development and sustainability of ultra-luxury properties in the vibrant city of Philadelphia. With a commitment to excellence and an unwavering dedication to providing top-tier service to their valued residents, they are seeking a talented General Manager for their superb ultra-luxury, multifamily development.

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Compensation: $100,000 - $150,000 + Benefits

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Position Overview:

As the General Manager, you will play a pivotal role in ensuring the efficient and seamless operation of their ultra-luxury residential property. You will be responsible for overseeing all aspects of property management, including resident relations, maintenance coordination, financial management, and vendor supervision. Your efforts will directly contribute to maintaining the high standards of quality and service their residents expect.

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Key Responsibilities:

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Financial

• Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with established Policies & Procedures.

• Maintain accurate records of all community transactions and submit on timely basis including but not limited to, rent rolls, delinquency reports, move-in/move-outs, etc.

• Prepare monthly variance to budget reports and annual budgets and income projections

• Ensure that all rents and late fees/check charges are collected, posted and deposited in the bank on a daily basis.

• Prepare necessary legal documentation for evictions in accordance with City, State, and Company guidelines.

• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.

• Ensure that A/P invoices are processed for payment on at least a weekly basis.

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Customer Service & Resident Retention

• Respond to resident concerns and requests within 24 business hours

• Proactively plan and implement resident events

• Monitor customer service survey results and act on all negative feedback

• Monitor and reply to all online reviews

• Train and enforce concierge Standard Operating Procedures to deliver 5 star customer service

• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).

• Consistently implement policies of the community.

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Property Maintenance

• Maintain best in class property appearance and ensure repairs are noted and completed on timely basis. This requires daily property inspections and tours.

• Maintain world class building amenities: state-of-the-art fitness facilities with recovery-focused locker rooms, category-killer pool clubs, resident lounge and co-working spaces.

• Meet 5-day apartment turn process utilizing checklist app to ensure 5-star product

• Assure quality and quantity of market ready apartments.

• Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance.

• Ensure that all service requests are recorded and communicated appropriately to maintenance.

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Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

• Confirm all leases and corresponding paperwork are completed and input to software system accurately and on a timely basis.

• Ensure current resident files are properly maintained.

• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

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Personnel Management

• Maintain concierge schedule, full roster, and up-to-date training policies and procedures.

• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.

• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.

• Plan weekly/daily office staff schedules and assignments.

• Coordinate maintenance schedule and assignments with Maintenance Supervisor.

• Identify and address employee issues on a timely basis. Document appropriately, communicate the situation to your supervisor and the human resources department, and terminate properly when necessary.

• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).

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Safety

• Learn and ensure compliance with all company, local, state and federal safety rules.

• Ensure that unsafe conditions are corrected in a timely manner.

• Direct staff to follow a "safety first" principle.

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Essential Job Functions:

• Open to candidates in NYC/LA/Dallas luxury markets (relocation package offered)

• College degree preferred.

• Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM) preferred.

• Position requires a minimum of 3 years on-site as a Community Manager; will consider 3 years supervisory experience in the hospitality industry with appropriate certification(s).

• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, and draw valid conclusions and initiate appropriate course of action.

• Effectively convey ideas, images and goals to a diverse group of personalities.

• Must possess a positive attitude and the ability to smile under all circumstances.

• Achieve Fair Housing certification prior to interaction with prospects and residents.

• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.

• Knowledge of OSHA laws and regulations.

• Participate in training in order to comply with new or existing laws.

• Be able to work evenings and weekends.

• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.

• Comply with expectations as demonstrated in the Employee Handbook.

• Successfully pass a drug test.

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Requirements:

• Attendance is an imperative job function.

• Employees must fulfill the performance standards of this position and comply with policies, rules and procedures of the company, including those set out in the Employee Handbook or otherwise communicated (verbally or writing) to employees.

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Compensation: $100,000 - $150,000 + Benefits

The above salary range represents Cobalt's good faith and reasonable estimate of the possible base compensation range at the time of posting and is one part of the total rewards package this client provides to employees.

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