Senior Service Manager

Commercial Mechanical / Heating Systems
NYC Metro Area
$180,000-$250,000 base + bonus

A growing mechanical contractor in the NYC area is seeking a senior service leader to run a 30-40 person division that supports heating plants and mechanical systems in large commercial buildings. This is a hands-on leadership role with responsibility for financial performance, team development, operations, and customer relationships.

Responsibilities

Leadership and Financial Oversight

• Full responsibility for the service division's P&L, budgeting, forecasting, and margin performance

• Manage and develop service supervisors, technicians, dispatchers, and office staff

• Build a culture of accountability, performance, and continuous improvement

• Oversee staffing levels, resource planning, vehicles, inventory, and day-to-day operations

Revenue and Customer Management

• Grow service revenue through contracts, repair work, emergency service, and additional project opportunities

• Serve as a senior contact for major commercial customers

• Oversee pricing, proposals, estimates, and contract terms

• Identify opportunities for upselling and cross-selling service and controls solutions

• Support credit management and collection efforts

Operations and Process Improvement

• Improve scheduling, dispatching, labor utilization, and technician productivity

• Reduce callbacks and improve first-time fix rates

• Strengthen processes across documentation, communication, quality, and safety

• Implement or refine ERP/service software and standard operating procedures

• Introduce structure and process to support a division growing more than 30 percent annually

Technical Oversight and Training

• Provide guidance across mechanical systems, heating equipment, controls, and BMS

• Work closely with internal teams on proactive service strategies and monitoring tools

• Develop training programs for technicians focused on troubleshooting, controls, customer service, and safety

• Recruit, onboard, and train both field and office personnel

Ideal Background

• Experience leading a commercial mechanical or heating service operation

• Comfortable managing 30 or more employees across field and office functions

• Track record of owning a P&L and improving financial performance

• Strong communication skills with commercial and industrial clients

• Working knowledge of mechanical systems, boilers, burners, HVAC, and controls (does not need to be a hands-on specialist)

• Experience improving dispatch flow, scheduling, utilization, and service delivery

• Familiar with pricing, proposals, contract negotiation, and managing service agreements

• Able to build or improve SOPs, training programs, and technician development paths

• Experience with ERP or service software

• High energy, strong presence, hands-on leadership style

• Comfortable in a growing, fast-moving service organization

Highlights of the Opportunity

• Lead a service division experiencing significant year-over-year growth

• Direct involvement in shaping operational strategy and service delivery

• Opportunity to build a proactive, technology-supported service model

• High-impact role with visibility at the leadership level

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